What is the aim of a company?

It’s of course GROWTH.

What does it need to achieve growth? Best quality product, good marketing and most importantly, customer service. The relationship between a customer and a company never ends after the purchase transaction. A healthy customer relation depends on good customer service. So the customer care or service is a foundation for GROWTH of the company.

The three main activities of after sales service are:

  • Technical Assistance.
  • Spare parts Distribution, and
  • Customer Care.

The importance of TRUST between the customer and the company cannot be ignored. To gain TRUST of a customer, company must provide proper and reliable solutions to the customer’s questions. The company which builds TRUST is sure to grow.

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