What is the aim of a company?
It’s of course GROWTH.
What does it need to achieve growth? Best quality product, good marketing and most importantly, customer service. The relationship between a customer and a company never ends after the purchase transaction. A healthy customer relation depends on good customer service. So the customer care or service is a foundation for GROWTH of the company.
The three main activities of after sales service are:
1) Technical Assistance.
2) Spare parts Distribution, and
3) Customer Care.
The importance of TRUST between the customer and the company cannot be ignored. To gain TRUST of a customer, company must provide proper and reliable solutions to the customer’s questions. The company which builds TRUST is sure to grow.
“Customer care or service plays its crucial role in this field.”